Though EAP services have a limit as to how far they can release information due to emphasis on protection of privileged information, there has to be a compromise in order to provide quality EAP service. We introduce methods of evaluating the level of quality of EAP processes without the need for knowledge about private information of clients.

1) Level of Usage
What percentage of the whole employee body utilizes the service?
Companies typically report values of 1% or 5%, but there is an inconsistency in the method of calculation of the results, and is thus difficult to make an effective comparison among companies. Here we illustrate the example of calculation using a U.S. model.

(*The number of new consultations in one year) ÷ (**The number of employees)

*Note:
The number of new consultations: If the same person calls 3-4 times, if it is an ongoing case, it is counted as "1". When it is the same person making a consultation about two independent problems, such as that involving his/her subordinates at work, and the nursing care of one's own parents, then this is counted as "2".
**Note:
The number of employees: The dependents of an employee are not counted. The level of usage that includes the dependents of employees are calculated differently, as follows:
(The number of new consultations of employees and dependents) ÷ (The number of employees + The number of dependents)

2) The number of consultations
How many consultations are there per person?
Good counseling is efficient. Inexperienced counselors can take up excessive time. The proficient counselor by EAPA standards is one who can close one case in 5 to 7 sessions.

3) Change in the number of Sick Leaves
The number of sick leave days taken by individuals due to mental health reasons must be on a decreasing trend, or be constant. EAP Japan reports that a foreign company utilizing internal EAP was able to reduce the number of sick leave days by 40% in a particular case.

4) Cooperation with Providers
EAP consultation constitutes help in analysis of and finding solutions to problems, as well as the case management extending from this, and does not include long-term psychological care. In addition, a single EAP consultant cannot specialize in many areas of professional problem solving. Given this, EAP services include referrals to professional service providers (psychiatrists, clinical psychologists, lawyers, care managers, etc.) and in some cases subsidies for their usage. When forming business ties with EAPs, it is desirable to investigate factors such as the types of providers offered, their geographical locations, and pricing systems.