We employ what we refer to as J.EAP Formation, to introduce a fully customized EAP to the client, through strategic consultation based on the individual's needs. We often hear of managers and personnel staff with problems like: "We've introduced EAP but we cannot see any outcome"; "The employees' awareness and/or EAP utilization is low." At J.EAP, we appoint a EAP consu ltant for each client company who will ensure that definite results and customer satisfaction are made through the use of our J.EAP Formation.

Once the J.EAP Formation contracting starts, the customization of J.EAP structure for that company begins. We design and conduct educational training for managers to understand the EAP concept, how to use it, and its benefit for employees and managers. In this process, the following change management methods are used. Change management for New Program Introduction
It is common for an organization to resist new programs that are being introduced. The J.EAP Formation uses the following new-program introduction techniques designed for a soft-landing approach, to be followed in the initial year of introduction of the new system.

1. Assessment: How are problems of each individual solved currently? How are psychological factors of each individual taken into consideration and/or supported when making organizational changes?
2. Planning: Planning is done on the introduction of the EAP Program/EAP Policies
3. Establish core competencies: Human Resources/Employee Relations, management, and Occupational health staff are provided with management-referral training. EAP orientation is done for all the employees. In addition, an internal EAP coordinator is trained, if possible.
4. Modify Structure: Define the collaboration between the department involved in the change, and the EAP department. Reexamine the compensation & benefits and health insurance society's Wellness activities and benefits, such as reimbursement for counselors, and child-care/nursing-care.
5. Reassessment: Evaluate the program after it is firmly established, and make any necessary adjustments. Devise further training as well as preventive planning.

If you would like more detailed information, please contact us.