1) We faithfully follow the recommended processes by the COA (Council on Accreditation).
2) Psychological consultants: Protection of private information is a requirement for the renewal of the CEAP Certified license. Our counselors are put under strict supervision by the United States EAP association.
3) Management of documents: All confidential information is stored in locked cabinets.
4) Transactions with customers: We do not utilize such means as electronic mail, in which information could potentially be leaked. Business competitors will not be assigned to the same consultant. JEAP will not reveal the names of client companies, unless given prior permission by the companies. We will make a non-disclosure agreement with each client company.
5) Exceptions: Disclosure will be made only in the event that not doing so would create a life-threatening situation. Under normal circumstances, disclosure is made only with consent from the individual under consultation.

JEAP's stance on Mail Counseling
Mail counseling does have its advantages, such as ease of contacting clients in a remote location where there are no mental health experts nearby, and because of the absence of face-to-face contact, there is a greater tendency to be able to freely express one's problems.
Also, there is no need to set up a counseling facility, enabling cost reduction on the counselor's side.
However, in order to carry out email counseling with a client in a responsible manner, great care must be exercised when taking into account legal and technical matters, and problems related to certification regulations of the client, and medical treatment.
At JEAP, we are presently not using email and the Internet except as a means to take reservations for consultations and in making simple contact with the client (with the permission of the client). We do not actively pursue this means for any other purpose. There are two main reasons for this:
1) Problem of information security: There would be the need for regular training and supervision of server maintenance companies or IT staff of the client company, who would be technically able to read such email. Presently, JEAP does not have the capacity to meet such a requirement.
2) From an ethical/clinical standpoint: We feel that the quality of assessment of for counseling done over email is inferior when compared with face-to-face or telephone consultation, in such cases as requiring intervention in potentially life-threatening situations. We put our emphasis on maintaining quality service for our client companies and individuals.

References Opinions raised about email/internet counseling by academic circles and associations, and their related websites
1.APA (American Psychological Association)
http://www.apa.org/ethics/stmnt01.html
http://www.apa.org/ethics/code2002.html
2.NASW (National Association of Social Workers)
http://www.socialworkers.org/pubs/news/2001/01/web.htm
https://www.socialworkers.org/pubs/code/code.asp
http://www.socialworkers.org/pubs/news/2002/01/eap.htm
3. Center for Credentials and Education, Inc.
http://www.aascb.org/pdfs/Internet%20Counseling%20jan%2003.pdf