Output-based work assessment will emphasize improvement of the individual's performance, but may lead to unnecessary and excessive competition. Also, because there is a clear responsibility to explain the objectives and results on the job, personal relationships will be damaged in a Japanese workplace, where people are used to communicating in a high-context work culture that is filled with implied knowledge. As western-style management methods were introduced in Japan, so were the problems that are associated with it. A prime example of this is the conflict that arises in the workplace. Working together with the U.S. Mediation Institute, we at JEAP can introduce mediation methods that have been proven effective in the U.S.

This covers the basics of communications skills, the history of workplace conflicts, and theory and practical training for mediation skills. Classes are offered in the 21st Century Foundation offices in 47 prefectures. Please contact the Foundation Headquarters Training Office for details.

A method of intervention by a third person (usually a manager) to mediate a conflict situation between two people.

Either of two people involved in a conflict attempts to better relations between the two.

Link to Introduction of English Trainers A.Nishikawa, Ichikawa

http://www.mediationworks.com/mti/ct/nishikawa.htm
http://www.mediationworks.com/mti/ct/ichikawa.htm